Terms & Conditions

Terms and conditions

Welcome to F. G.Langs grays Ltd website and to Lang Industrial online shop.

F. G. Langs Ltd provide access to this website and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the F. G. Langs grays Ltd website. By using the F. G. Langs website, you signify your agreement to be bound by these conditions.

Conditions Relating to Your Use of F. G. Langs Ltd site

1. Your Account

If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.

We (F. G. Langs Ltd) reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we do cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Notice, which also governs your visit to the F. G. Langs Ltd website, to understand our practices.

3. Access to the F. G. Langs Ltd website

F. G. Langs Ltd assures its users that the reachability of this website will be uninterrupted and that transmissions will be free of error to the best of our ability. However, due to the nature of the Internet, we cannot guarantee this will be the case. The website may be unavailable at certain times in order to upload updates or tweaks to the site.

4. Licence for website access

F. G. Langs Ltd grants you a limited licence to access and make personal use of this website, but not to download any portion of coding except without express permission of the webmaster or F. G. Langs Ltd. It is prohibited for any downloading or copying of personal or account information for the benefit of any other merchant; Including collation of data e.g. mining, robots, or any other similar data gathering and extraction facility.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame, hotlink or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of F. G. Langs Ltd and its affiliates without express written consent. You may not use any meta tags or any other hidden text utilising F. G. Langs Ltd's or its affiliates' names or trademarks without the express written consent of F. G. Langs Ltd. Any unauthorised use terminates the permission or license granted by F. G. Langs Ltd.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of F. G. Langs Ltd as long as the link does not portray F. G. Langs Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or in an otherwise offensive matter. You may not use any F. G. Langs Ltd logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not F. G. Langs Ltd, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

* for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
* to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam
* to cause annoyance, inconvenience or needless anxiety

6. Reviews, comments, communications and other content

Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. F. G. Langs Ltd reserves the right (but not the obligation) to remove or edit any content.

If you do post content or submit material, and unless we indicate otherwise, you

* (a) grant F. G. Langs Ltd and its affiliates a non-exclusive, royalty-free and fully sub-licensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
* (b) F. G. Langs Ltd and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to F. G. Langs Ltd, including the execution of deeds and documents, at the request of F. G. Langs.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to F. G. Langs Ltd: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable F. G. Langs Ltd policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify F. G. Langs Ltd and its affiliates for all claims brought by a third party against F. G. Langs Ltd or its affiliates arising out of or in connection with a breach of any of these warranties.

7. Defamation claims

Because F. G. Langs Ltd lists hundreds of products for sale on the website and hosts many comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, F. G. Langs Ltd operates on a notice and takedown basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately by following our Notice and Procedure for Notifying of Defamatory Content. Once this procedure has been followed, F. G. Langs Ltd will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

8. Copyright, authors' rights and database rights

The compilation of all intellectual content on this website is the exclusive property of F. G. Langs Ltd and its affiliates. All software used on this website is the property of F. G. Langs Ltd, our affiliates or our software suppliers and is protected by international copyright and authors rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without F. G. Langs Ltd's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without F. G. Langs Ltd's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without F. G. Langs Ltd's express written consent.

9. Trademarks

F. G. Langs Ltd's graphics, logos, page headers, button icons, scripts and service names are exclusively the property F. G. Langs Ltd. F. G. Langs Ltd's trademarks and data may not be used in connection with any product or service that is not F. G. Langs Ltd's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits F. G. Langs Ltd. All other trademarks not owned by F. G. Langs Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by F. G. Langs Ltd.

10. Conditions Relating to the Sale of Products to You

Where possible F. G. Langs Ltd will send all products from our warehouse/shop to you the customer in the way our customers indicate when the purchase the product. However sometimes products may be out of stock and take a longer period of time to arrive. F. G Langs reserves the right to inform the customer in a timely fashion via e-mail or phone communication if this occurs.

11. Our contract

When you place an order to purchase a product from F. G. Langs, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the Dispatch Confirmation E-mail). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

12. Returns

Please review our Returns Policy, which applies to products purchased from us. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.

13. Pricing and availability

We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Despite our efforts, a small number of the thousands of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

If your order is urgent or time sensitive, it is strongly advised that the customer phone the F. G. Langs to get a realist stock availability and current prices.

14. Customs

When ordering goods from F. G. Langs Ltd for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from F. G. Langs Ltd, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information refer to your countries customs authority.

15. Health & Safety

By purchasing any product from our online shop, you acknowledge that you have read, understood and agree with all of our Health and Safety Guidelines. You also agree to read any health and safety details sent to each of the purchased products.

16. Children

F. G. Langs Ltd does not knowingly sell products for purchase by children. If you are under 18, you may use F. G. Langs Ltd only with the express permission and involvement of a parent or guardian. If you are under the legal age requirements F. G. Langs reserves the right to sell products to the customer.

17. Electronic communications

When you visit the F. G. Langs Ltd website or send us e-mails, you are communicating electronically. We will respond or communicate with you by e-mail. Therefore for contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18. Losses

F. G. Langs Ltd will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. F. G. Langs Ltd does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

19. Alteration of Service or Amendments to the Conditions

F. G. Langs Ltd reserves the right to make changes to our website, policies, and these Conditions of Use at any time. You will be subject to the policies and Conditions of Conditions of Use which are in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

20. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

21. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

22. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England and Wales where any disputes relating to these terms of use will be subject.

23. Battery and WEEE. Compliance

Safe disposal of Batteries and Electrical/Electronic items.

General WEEE Statement

F. G. Langs Ltd. care greatly for the environment and take recycling seriously. We have been actively involved in the recycling of powertools, and electrical equipment for many years. But with new EEC amendments having come into force, on 1st January 2010, regarding distributor obligations in relation to these regulations, we would like to express our compliance regarding these regulations.

For further information on all aspects of recycling, including recycling of waste electrical/electronic equipment, please visit recycle more where you can find out the locations of collection points in your local area.

Our WEEE Compliance Statement

The EEC Waste Electrical and Electronic Equipment (WEEE) Directive was implemented in all member states during mid 2006. There are a number of obligations imposed on F. G. Langs Ltd as a supplier of electrical and electronic equipment. A record of our compliant approach for each of these obligations is provided below.

WEEE Marking

All products that are subject to the WEEE Directive supplied by F. G. Langs Ltd. are compliant with the WEEE marking requirements. Such products are marked with the crossed out wheelie bin WEEE symbol, (shown below) in accordance with European Standard EN 50419 Information for Users
According to the time lines and requirements of EEC member states WEEE legislation, the following user information is provided for products subject to the WEEE directive.

This symbol on the product/packaging indicates that the product must not be disposed of with normal household waste. It is your responsibility to dispose of your waste products by arranging to return it to a designated collection point for the recycling of waste electrical and electronic equipment i.e. recycle more.

By separating and recycling your waste equipment at the time of disposal you will help to conserve natural resources and ensure that the equipment is recycled in a manner that protects us and the environment. For more information about how to recycle your waste equipment, please contact your local council waste and recycle services.

Battery return and recycling Compliance

Under the Waste Battery Regulations, F. G. Langs Ltd. offer a take back scheme for all portable waste batteries. Batteries can be brought in to us for disposal when purchasing like for like. DO NOT SEND ANY BATTERIES THROUGH THE POST, you must bring them into our premises if you wish us to dispose of them for you.
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.co.uk
If you have any queries regarding battery and electrical goods disposal, please ask one of our staff.

24. Our details

This website Langs.co.uk and LangsIndustrial are owned by F. G. Langs Ltd and its affiliates, including all it's graphics, data, information and details.

Please visit our contact details section for our address, phone numbers and other contact information.

25. Trading Registrations and Authorisations.

VAT number - 246 2112 93